Please read the sections below very carefully before making your complaint, to make sure you are sending it to the correct organisation or department.
Kent Police's Professional Standards Department (PSD) deals with complaints regarding:
- The conduct of Kent Police officers or staff
- Kent Police policy
- Acts or omissions
- Decisions made by Kent Police, or its officers and staff
To make a complaint about any of the above, you need to contact Kent Police in the first instance. They will be in touch with you directly to resolve your complaint.
The OPCC is not the appropriate authority for complaints of this nature.
If you have already complained to Kent Police and you are unhappy with the outcome reached by the Professional Standards Department (PSD), you can now request that the OPCC reviews it.
You can request a review using the form below, but please note that we must receive your request within 28 days from the day after the date stated on your outcome letter from PSD. For example, if your outcome letter from PSD is dated 1 April, you have to make sure we receive your review by 29 April.
It is the duty of the PCC to handle complaints specifically against the Chief Constable.
- Is your complaint about the actions or decisions of the Chief Constable himself personally?
If yes, please use our form below to make your complaint. We will provide a reference number so you can contact the OPCC if you require an update on your complaint.
However, if your complaint is about the actions or decisions of the Chief Constable's officers, staff or departments; or you are considering a complaint to the Chief Constable about the police, then you need to contact Kent Police.
The Police and Crime Commissioner strives to uphold the highest standards of conduct. However, if you feel that the PCC has not met these high standards then you can make a complaint about him to us.
Please use the form below to make your complaint. We will provide a reference number so you can contact the OPCC should you require an update on your complaint.
What happens next?
It is the duty of the OPCC Chief Executive to receive any complaints in the first instance. Your complaint will then be dealt with by the Kent and Medway Police and Crime Panel.
All OPCC staff strive to uphold the highest standards in their dealings with the public. Our actions will be courteous and any issues or enquiries you have will be dealt with quickly and effectively.
However, if you feel unsatisfied with the service you have received, you can make a complaint against:
- a member of staff
- the Chief Executive
- the Chief Finance Officer
Please use the form below to make your complaint. These complaints will be dealt with internally and we will provide a reference number so you can contact the OPCC should you require an update on your complaint.
Complaints will only be dealt with for staff currently employed by the OPCC, unless there is substantial information provided in relation to criminality or serious misconduct.