In order to deal promptly and effectively with the issues that you have raised, please can you include (where applicable) the following information when you contact the OPCC:

  • What happened
  • When it happened
  • Who was involved
  • What was said or done
  • Whether there were witnesses and how they can be contacted
  • Details of any damage or injury

View our policy on vexacious complaints and acceptable behaviour.

Please note that if you're writing to us on behalf of the complainant, their written consent must be provided. We cannot correspond with you about another individual unless we have their express, written consent. This includes family members or partners. This must be sent to Head of Standards and Regulations, Office of the Kent Police and Crime Commissioner, Kent Police Headquarters, Sutton Road, Maidstone, Kent, ME15 9BZ or a scanned copy sent via email to

Before submitting your complaint, please also read our privacy notice.

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