Victim Support

Victim Support - Kent Advocacy and Support Services. The service is available to all victims of recorded crime who are resident in Kent and Medway, including children and young people regardless of when the crime took place or if it has been reported to the Police. If reported to the Police support is available at all stages of the criminal justice process and beyond. If not reported to the Police, the service is accessible and available at the point the victim wishes to seek support. The support also extends to close relatives of victims, particularly those aged 18 years and under. The service also provides dedicated advocacy for Stalking and Hate Crime victims.

This is a contract which commenced on 1 April 2025 at a cost of £1,041,479.42 for 2025-2026.

If you've been a victim of crime in Kent, you can get help and support from the Kent Victim Support team on 0808 168 9276

My Support Space

My Support Space is an online resource designed by Victim Support to help you manage the impact that crime has had on you. It contains interactive guides to read through at your own pace. 

It is also available for those supporting someone after they’ve experienced crime or trauma, for example friends, family members, colleagues or neighbours. 

Family Matters

Family Matters ISVA and Sexual Violence Support Contract for Kent & Medway. Independent Sexual Violence Advisers (ISVA's) and Child Independent Sexual Violence Advisers (CISVA's) and Sexual Violence (SV) Support Services. This service provides a trauma informed, needs led approach to those that have experienced rape, SV or sexual abuse (SA) regardless of whether the crime has been reported to the Police. Support is entirely independent from the criminal justice system (CJS) and types of support provided include, emotional support, practical support, coping strategies, advice and support on safety measures, impartial information on the CJS, referral to specialist services, guidance on speaking to close relatives/support network. It also includes support and guidance to close relatives and age-appropriate support for children and young people (CYP), including child ISVAs, child therapy and a helpline.

The contract award for 2025-2026 is £530,858.00.

To get in touch with Family Matters, please go to their website:

Get in contact with Family Matters (familymattersuk.org)

Restorative Solutions

Restorative Solutions - Trauma Informed, Restorative Justice and Mediation Service to cover the county of Kent. This service is needs and risk led and is accessible to all victims of recorded crime who are resident in Kent, regardless of when the crime(s) took place.

This service consists of the following elements,

• Direct, indirect, and informal Restorative Justice interventions.
• Adolescent to parent violence and conflict interventions.
• Mediation processes for repeat and persistent neighbour and community based anti-social behaviour (ASB) and crime issues.

The 205-2026 contract is £369,842.50.

You can get more information about the service by visiting our local RJ website. You can also get information by calling freephone 0800 783 1583. 

Other Contracts

The Appropriate Adult Service (TAAS) -The Appropriate Adult (AA) Service is delivered by TAAS to provide AA's for vulnerable adults within the Kent County Council area and out of hours support for both juveniles and vulnerable adults where required in Kent and Medway. The service ensures that the rights, entitlements, welfare and participation of all groups in scope, who are detained or attending a voluntary interview, in custody or a non-custody setting, as a suspect in a criminal investigation are effectively safeguarded by an appropriate adult.

This contract has been awarded £212,500.00 until 30 September 2025.

Compass House is a facility in Kent which provides and coordinates services for victims and witnesses of crime. 

Among the staff working at Compass House are teams from the Victim Support charity and the Kent Police Witness Care Unit.

The long-term aim is that Compass House will provide integrated services to victims and witnesses of crime, which includes help, advice and support to improve the experience of going through the criminal justice system, in partnership with agencies across the county.